Frequently Asked Questions
What are the benefits?
Engage real-time with fellow parents and professionals.
Feel safe with a level of anonymity not often available in other parent support groups.
Trust that you are receiving credible parenting information with YHAV professional moderators.
You are NOT alone as you connect with parents like you.
Learn about different resources, support ideas, and mental health interventions.
Experience convenience with our flexible drop-in hours.
Access support from the comfort of your home or on your mobile device while you're busy navigating your multiple parenting demands.
How does it work?
You Have A Village is an anonymous, online, virtual-based parent support group that is moderated by mental health professionals. Parents receive support, resources, and guidance at their convenience in a safe virtual community setting.
Why will it help parents?
In the YHAV community parents receive resources, classes, and support groups moderated by parent coaches. Parents can also learn from one another (while remaining anonymous) about how they are managing their children's mental health needs.
What will I need to do?
Sign up for the monthly program. Attend our initial 1:1 consultation, create your anonymous character, pick your weekly groups, and become a villager in our anonymous chat room.
What devices do I use?
Parents can use a mobile device PC or Mac computer or laptop and to login to the community chat group and groups. Parents utilize an anonymous character to participate in groups and discussions with peers and mental health experts.
Can I keep my video on if I want to?
To keep everyone’s anonymity equally protected we will not enable video sharing for any clients
Can I just get content or do I need to join the support group?
You do not need to join a support group if you choose not to, but it is encouraged!
How do I know that I will be paired with the "right group?"
After meeting with one of our team members in your initial consultation, we will work hard to ensure you have a meaningful experience with a group that you can connect with. You are never locked into a group, so if you feel something is not a good fit please reach out to YHAV and we will work with you to find a solution that best suits your needs!
Will I know if the other members have a child the same age, gender, diagnosis, etc. as mine?
Information about other members will be at his/her discretion to share. YHAV will protect the privacy of each of our members and allow everyone to share information they are comfortable with at their own comfort level.
Does my child need to have a diagnosis to join?
No, YHAV is open to all parents!
Does my child join the group too?
Groups are intended for parents only to support each other through the difficulties of parenting. However, it is possible we will have groups for both parents and children in the future!
What if the group times do not work for me?
Please reach out to the YHAV team if you can not find a group time that works for you. We will do everything possible to work with you and ensure you have a meaningful experience.
How does the 1:1 consultation work?
You and a YHAV team member will connect via audio only format to discuss what you are hoping to receive through a membership with YHAV. You will also have the opportunity to ask any questions you might have about YHAV. After this initial consultation, YHAV will suggest a group that would likely be the best fit for you and your child’s needs.
How do I create my slack account?
Please see our detailed Slack instructions for further information on joining Slack. (These steps are in the members page once you join.)
How do I stay anonymous?
When creating your account on the YHAV website and Slack, you will be asked to create a username so as to ensure your anonymity. Please see the detailed Slack instructions and YHAV Members “Getting Started” page for more details.
How do I attend a webinar?
After going to the webinar page and signing up for the webinar you will be emailed a zoom link to join the webinar at the scheduled time.
How do I cancel?
You can cancel at any time by going to “My Subscriptions” under your account and click cancel.
How is the group chat moderated?
A YHAV team member will monitor all group chat communications and respond as necessary.
Do I have to sign up for the same group every week or can I sign up for a different group each week?
You are free to choose a different group each week if you would like or you can choose to attend the same group for a few weeks.
How do I cancel a group?
"My bookings" will allow you to cancel any groups you may have scheduled or reschedule the group to a different week.